Your access to and use of www.lovesoni.com ("the Website") is subject exclusively to these Terms and Conditions. You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using the Website.
The contents of the Website do not constitute advice and should not be relied upon in making or refraining from making, any decision.
www.lovesoni.com reserves the right to:
3.1 change or remove (temporarily or permanently) the Website or any part of it without notice and you confirm that www.lovesoni.com shall not be liable to you for any such change or removal; and
3.2 change these Terms and Conditions at any time, and your continued use of the Website following any changes shall be deemed to be your acceptance of such change.
The Website may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites.
5.1 All copyright, logo's, trade marks and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to www.lovesoni.com or otherwise used by www.lovesoni.com as permitted by law.
5.2 In accessing the Website you agree that you will access the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only.
6.1 The Website is provided on an "AS IS" and "AS AVAILABLE" basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
6.2 To the extent permitted by law, www.lovesoni.com will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website.
6.3 www.lovesoni.com makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else, which may be harmful or destructive.
6.4 Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of www.lovesoni.com for death or personal injury as a result of the negligence of www.lovesoni.com or that of its employees or agents.
You agree to indemnify and hold www.lovesoni.com and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against www.lovesoni.com arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website.
If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.
These Terms and Conditions shall be governed by and construed in accordance with the law of England and you hereby submit to the exclusive jurisdiction of the English courts.
All orders will be delivered via our preferred courier, nationally and internationally. Your signature will be requested upon delivery.
Please note that all duties and taxes that are incurred when importing goods to your specific country of residence are liable to the customer and will not be paid for by Love Soni.
When importing to the USA you may be required to supply your Social Security Number in order for your goods to clear customs.
We cannot be held accountable for delays in customs clearance.
FREE Shipping on all orders over 60USD
Under 60USD there will be a Flat Rate of 20USD.
Orders are usually dispatched on the next working day following the date of order and delivery times are scheduled from this date.
Once your order has been dispatched you will be sent a confirmation email. Orders placed at weekends or public holidays will be dealt with on the next working day (UAE weekends are Friday & Saturday).
Please allow seven working days for delivery of goods from next working day of purchase. Any delivery date or time specified by us is a best estimate only and Love Soni will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. Orders are subject to availability.
Our e-shop administrator is available between 9:00 am and 6:00 pm GST. Please email email@example.com or call +97567618980 for enquiries relating to the Sartori Sartori e-shop.
We take great pride in our reputation for quality, and we will provide you with a refund or exchange (applicable to full priced goods only, sale items may only be exchanged) where goods:
are faulty (unless caused by you);
have been wrongly described;
are different to the goods that you ordered;
do not do what they are supposed to; or
have defects that were not obvious or we did not bring to your attention.
PLEASE RETAIN YOUR ORIGINAL INVOICE AS PROOF OF PURCHASE.
If you wish for a refund, the refund will be applied to the original card of purchase (Only applicable to full priced goods).
When returning the item/s shipping charges will not be reimbursed and will be paid for by the customer.
If you change your mind or make a wrong decision, we will happily assist you with an exchange, provided:
the goods are in saleable condition, in their original packaging and condition with all tags still intact;
the goods have not been worn, damaged or washed;
the goods are returned with proof of an exchange request within seven working days of delivery received date; and
the original invoice as proof of purchase is provided.
EXCHANGE REQUESTS MUST BE MADE WITHIN 7 WORKING DAYS OF RECEIPT OF GOODS.
Goods will be exchanged for other items chosen by the customer or refunded to the original card of purchase once we receive the original goods from you. Return shipping must be a prepaid & traceable method to ensure safe and documented delivery. Love Soni will take no responsibility for missing incoming deliveries.
The original shipping charges are non refundable but; if you are exchanging for an alternative item (applicable to full price items only), Love Soni will cover the return shipping cost provided the items are returned via our specified courier (directions will be included in your original package). You will then be issued with credit to your account to use within one year of original purchase date.
Unfortunately, we cannot accept returns purchased online through our retail stores and vice versa.
HOW TO RETURN/EXCHANGE
Download the Return’s Form here and email it to: firstname.lastname@example.org requesting a return authorization Control Number (CN).
Once your return/exchange has been approved, you will receive return courier instructions along with a returns sheet, a CN number, commercial invoice form and if entitled to Free return shipping; a courier account number to quote.
Fill out the above mentioned forms and send it along with the returned item/s to;
Capital International DMCC
Jumeirah Lake Towers,
P.O Box: 340024
Tel: +971 567618980